TERMS & CONDITIONS

Last updated: May 30, 2024

Introduction

Welcome to www.olumiscalligraphy. This website is owned and operated by Olumis Calligraphy. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as 'User Agreement').

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Client/Couples/You/Your: as identified by invoice, or order processed through the website

Artist/Us/Our/We: Olumis Calligraphy & Sonia Mark

Project/Design/Order/Service(s)/Product(s)/Suite(s): Semi-Custom Suites, Custom Suites, Day-of Stationery, Embellishments, Illustrations, Calligraphy

Website: www.olumiscalligraphy.com

By purchasing any Olumis Calligraphy products and services, and using this Website, you acknowledge and agree to the Terms & Conditions outlined below.

Extended Platforms: The following terms and conditions apply to Olumis Calligraphy’s platforms other than the Website, including but not limited to social media Facebook, Instagram, YouTube, Pinterest, Twitter, LinkedIn, Google Plus).

Design Specifications

Semi-Custom Suites

Our semi-custom collection is designed with intention to produce a beautiful, artistic wedding suite. All elements are thoughtfully curated to create the best overall design aesthetics.

Therefore, we do not offer major changes such as layout, typography, illustration, and calligraphy styles to the designs. The wordings and content will be customised to you and your day; however, we have the sole discretion to place the copy as deemed fit without changing the overall design.

When selecting your Semi-Custom suite, we recommend that you pay extra attention to the layout of the wording so that the design fits. Select a design that features the amount of wordings you would like to have in your suite.

You are required to review proofs for any spelling errors or inaccuracies prior to giving your final approval. We cannot make additional changes once your item has been approved for printing and is in production. Any changes at this stage is at our discretion and may incur additional charges for set-ups, reprints and any other applicable costs.

Custom Invitations

Custom Invitations are designed from scratch, following clients’ specific vision and direction. A thorough design process is involved. Invitations vary greatly between couples. Please inquire for our design process for custom invitations.

Variations

Handmade Papers

Our handmade papers are made by hand in small batches. This means that there may be size, shape, weight, texture and color variations from piece to piece. These imperfections are a part of the paper's unique charm. To ensure that we have consistent handmade paper supplies for our clients, we work with several handmade paper suppliers whose product aesthetic may vary slightly from the images displayed on our website.

Letterpress Printing

Our letterpress printing process features matte inks that are hand-mixed by eye. Therefore, please expect at least a 10% variation from your chosen colors which is the industry standard. Letterpress ink color variations can also be due to the way individual handmade paper absorbs the ink.

Color

Colors may vary slightly depending on your computer’s display color and brightness. Printed color may be different from the colors on our website.

Calligraphy

Calligraphy is a form of art. Our calligraphy is handwritten and therefore, some variances in the appearance of the letterforms, spacing, and flourishing may occur. Names, words or phrases will vary depending on the letters and length. This applies to ALL of our stationery goods that use calligraphy script styles. Each hand-addressed envelope will also vary depending on the letters, the length and arrangement of names, and address lengths.

We specialize in modern calligraphy that and to keep the integrity of our work, we only use our calligraphy styles and will not copy other calligrapher’s style.

Supplies

We are not able to guarantee that your choice of papers, envelopes or embellishments displayed on our website will be available at all times. If your selections are unavailable, we will notify you immediately and present you with alternative options of the same quality.

Handmade papers and envelopes are limited. If they are unavailable at any given time, the turn-around time to produce handmade papers and envelopes are between 5 - 8 weeks. We try our best to ensure the availability of these items at hand. However, we encourage clients opting for handmade papers or envelopes to book as early as possible.

Revision

Semi-Custom Collections

Two (2) rounds of revision is included after the delivery of the initial digital proof.

This minor revision round includes a one-time text (not calligraphy) and layout changes, within the limits of the semi-custom design selected. We reserve the right to provide limitations for the suite layout.

If additional revision rounds are required, a revision fee starting at $60 will be billed. It is important to consider that design revisions and/or delays in feedback may affect production time and possibly delay your order.

Custom Invitations

After we have established a desired vision for the suite, you will be presented with three (3) design options to choose from.

You are required to select one (1) design of your choice based on these options. Three (3) rounds of revisions are included for the selected option. This revision round can include text changes, layout, colour and minor calligraphy adjustments.

After an order has been placed, change fees may apply to any changes or adjustments required including but not limited to your design, print method, ink choices and/or paper selections.

If changes are required after an order is sent for printing, you will be responsible for all set-up, design, printing, shipping and other related costs for any reprints/reproduction. Any changes requested in this stage are subject to our discretion. Delays in production and delivery date will occur depending on the type of changes requested.

Semi-Custom Collections Production Timeline

Design timeline is between 14 - 20 business days during off-season and 14 - 25 business days during peak season. In addition to the following printing timeline:

Digital Printing Timeline

Digitally printed stationery takes approximately 4 to 5 weeks upon approval, plus shipping.

Foil & Letterpress Timeline

Foil and Letterpress printed stationery takes approximately 8 to 9 weeks upon approval, plus shipping.

Embellishments Timeline

Timelines increase by 1 to 3 weeks - depending on order quantity and the type of embellishments selected.

Custom Suites Production Timeline

Timelines increase by 4-6 weeks depending on order quantity and the type of embellishments selected.

Day-of Stationery Timeline

Menus

Menus: 2 – 4 weeks depending on printing methods and order quantity, plus shipping.

Place Cards & Escort Cards

Place cards & escort cards: 3 - 4 weeks depending on order quantity, plus shipping.

Table Numbers

Table numbers: 7 - 10 business days depending on order quantity, plus shipping.

Order Quantity

Any additions to your order quantity prior to printing will incur additional costs including but not limited to costs per unit, shipping, and printing setup costs.

After the design has been sent for printing, any additional shipping, printing and setup costs required for additional units must be paid.

Payment must be made in full for any additional quantity required.

Due to the nature of our non-refundable policy, we are not able to offer any discounts or refunds for any reductions in quantity requested by couples after full payment has been made.

Rush Orders

A written email must be provided to us to request for rush orders and must be approved in writing by us. Rush orders are not guaranteed as this depends on how soon the project needs to be completed, our schedule, and the availability of supplies at hand (including but not limited to papers, envelopes and embellishments). Rush fees vary from 30-50% (or more) of your total suite price plus express shipping, depending on how soon the project(s) need to be completed. Rush fees must be paid in full before we begin design and/or production.

Errors

In case the error was made by us, we will reprint or rewrite the items at no additional cost. In case the error was on the client’s part, the client will be responsible for any extra charges, plus set-up fee and shipping.

Pricing Details & Currency

The pricing on our website represents the full retail price in CAD and does not include shipping or applicable taxes. All prices listed on our website are subject to change without notice. In the event that items on the website are priced incorrectly, we retain the right to cancel and refund any orders placed for the products listed at the incorrect price.

Shipping

Shipping costs are not included in your order. They are calculated upon completion of your order and a separate invoice will be emailed to you. Your order is shipped once this final invoice is paid.

Canada

3 to 7 business days.

USA

3 to 7 business days, depending on your location.

International

3 to 7 business days or more depending on your location.

All packages include a shipment tracking number, but once your items are shipped, we have no control over the progress of your shipment and only have access to the shared tracking details.

We recommend ordering your paper goods as early as possible to allow for transport and customs in your country. If you require express shipping, a separate invoice will be sent with the shipping option of your choice, once payment is completed your order will be shipped.

Once we have shipped your order, we are not liable for any loss or damages caused by the courier, severe weather conditions, or any circumstance beyond our control.

Payments & Deposits

A 50% non-refundable deposit is required to book a spot in our calendar and to begin the design process.

Printing and production begins after you have fully completed your payment.

An invoice will be sent to your email with payment instructions.

Refunds & Cancellations

Once we have processed your order, any cancellations come at 50% of the total price plus applicable charges. All deposits are non-refundable and cannot be exchange for other products or services on our Website.

Once your designs are in the production stage, we are unable to offer you any refund.

Returns & Exchanges

Due to the custom nature of our services, our services are non-refundable and not eligible for exchange or return. If there is a printing error made on our part, we will either reprint the paper goods or provide a credit for the misprint. If there is an error with the wording that was approved by the client, the costs of reprinting, shipping and set-up fee will be at the client’s expense and must be paid in full before production.

Social Media & Photo Release

We utilize various platforms to promote / advertise our work. This includes our Website, Instagram, Facebook, Pinterest and wedding publication. If you have any concerns on photo release, please inform us in advance. Otherwise, we have the right to share artworks and designs created by Olumis Calligraphy on our Website, social media and wedding publication at our sole discretion.

Copyrights

All designs, images, artworks and products presented in this website or in the products that you purchase are the sole property of Olumis Calligraphy & Sonia Mark, unless indicated otherwise.

All artwork, images and designs used during the proofing process are the sole property and copyright of Olumis Calligraphy & Sonia Mark. These designs, images and artworks may not be used for personal use, reproduction, the creation of derivative works, or any other purpose.

We retain the right to reproduce, publish and display your paper goods in our portfolios and websites, in galleries, design periodicals, social media and any other digital or print media or exhibits, for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship.

Privacy

The personal information that you provide on our website will only be used to communicate with you and to fulfil your order. We will never share or sell your information to any third party.

Changes to Terms & Conditions

We encourage you to read our Terms and Conditions every time you visit our website as we update from time-to-time. We reserve the right to modify our pricing, imagery, services, products, and terms, at any time without prior notice.

Contact Information

If you have any questions or comments about these our Terms & Conditions and Terms of Use as outlined above, you can contact us at:

Olumis Calligraphy – hello@olumiscalligraphy.com